Mixed High-Speed, Conventional and Metro Central Rail Stations as Places to Work: The Case Study of Naples
Francesca Pagliara1, *, Marie Delaplace2, Riccardo Cavuoto1
Identifiers and Pagination:Year: 2016
Issue: Suppl-1, M10
First Page: 108
Last Page: 118
Publisher Id: TOTJ-10-108
Article History:Received Date: 25/4/2015
Revision Received Date: 15/5/2015
Acceptance Date: 17/9/2015
Electronic publication date: 30/04/2016
Collection year: 2016
open-access license: This is an open access article licensed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 International Public License (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/legalcode), which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.
According to the innovation in services theory any substitution or addition of characteristics to a service is considered as incremental innovation with the objective of improving the final client’s utility. Moreover by service relationship, it is meant the establishment of relationships between the client and the provider with the objective of producing the final product. In the light of this theory stations are here conceived as a set of services and the added characteristics as temporary offices designed inside and around High Speed Rail stations. Therefore, the traditional concept of a station as a node changes since stations can be also considered as workplaces. The objective of this contribution is to identify the characteristics of the clients renting temporary offices and the role of High Speed Rail and more generally transport in this respect. A survey was employed, interviewing clients renting flexible offices inside the Garibaldi station in Naples in Italy. Data were collected concerning the clients’ socioeconomic characteristics, the transport mode chosen to reach these offices and the services used.