Waiting Time of Public Transport Passengers in Jordan: Magnitude and Cost

Amir Shtayat1, *, Mohammed Abu Alfoul2, Sara Moridpour1, Njoud Al-Hurr3, Khalid Magableh4, Ishraq Harahsheh5
1 Civil and Infrastructure Engineering Discipline, School of Engineering, RMIT University, Melbourne, Australia
2 Economic Development and Growth, Business School, Swinburne University of Technology, Melbourne, Australia
3 Department of Civil & Environmental Engineering, University of Jordan, Amman, Jordan
4 Entrepreneurship Management and Innovation discipline, School of Business, Victoria University, Melbourne, Australia
5 Civil Engineering Department, Faculty of Engineering, Al Al-Bayt University, Mafraq, Jordan

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Creative Commons License
© 2019 Shtayat et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: ( This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Civil and Infrastructure Engineering Discipline, School of Engineering, RMIT University, Melbourne, Australia; E-mail:



This paper is a research study investigating the magnitude and cost of waiting time as experienced by public transport users in Jordan. This study also used spatial analysis to measure services provided for public transport routes according to the average waiting time.


The data for waiting time of public transport users were collected using field observation and a professional spatial analysis applied to identify several locations experiencing short time delays.


This study found a relationship between the total costs of waiting time, including wasted time and money, and revealed that the money spent by the passengers was more than their average monthly income.


The findings can be used as valuable information for researchers, government policy-makers, and transport agencies to firstly, develop more punctual public transport modes; and secondly, manage public transport trips to minimize time delays.

Keywords: Average waiting time, Spatial analysis, Waiting time cost, Travel cost, Time delay, Punctuality of public transport.